Unfortunately, banks continue to send emails that include links. This causes confusion. One time an email is official, but the next time it may be spam. As such, users may wind up clicking on a link to a fake site because they cannot tell the difference.
I would like banks and other institutions to stop sending emails with links. Instead, advise users of important information and to learn more by visiting official websites through the address bar. This will help eliminate the habit users have of clicking on any link may look legit to them.